Eligibility

Returns are accepted provided items are:

• Unworn and unused

• In original condition

• With all tags and packaging intact

Items that are worn, damaged, marked, washed, or altered cannot be accepted.

Return Fee

A flat return fee of AUD $10 applies to Australian returns.

This fee will be deducted from your refund once the return is processed.

How to Return (Australia)

To initiate a return, please email hello@rommp.club with:

• Your order number

• The item(s) you wish to return

• The reason for return

We’ll provide return instructions and next steps.

Eligibility

International returns are accepted provided:

• The return request is lodged within 20 days from the purchase date

• Items meet the same condition requirements as domestic returns

Return Shipping (International)

• International customers are responsible for all return shipping costs

• Original shipping fees, duties, taxes, and customs charges are non-refundable

• We strongly recommend using a tracked shipping service

ROMMP is not responsible for items lost in transit during return shipping.

Customs & Duties

ROMMP is not responsible for:

• Import duties or taxes applied by your local customs authority

• Delays caused by customs processing

Any customs charges incurred on returned items must be paid by the customer. Returns sent back with unpaid duties may be refused.

We currently do not offer direct exchanges.

If you’d like a different item or size:

1. Lodge a return request within the applicable timeframe

2. Return the original item once approved

3. Place a new order after your return has been processed

This ensures availability and faster processing.

Once your return is received and approved:

• Refunds are issued to the original payment method

• Processing times may vary depending on your bank or payment provider

You’ll be notified once your refund has been processed.

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible at hello@rommp.club, including:

• Your order number

• A description of the issue

• Supporting images

Where required under Australian Consumer Law, we will offer a repair, replacement, or refund.

Nothing in this policy limits your rights under Australian Consumer Law.

You are entitled to a replacement or refund for major faults, and compensation for any other reasonably foreseeable loss or damage.

For all return and exchange enquiries, please contact hello@rommp.club