Where are your products made?
ROMMP pieces are created in collaboration with skilled artisans in Thailand, Indonesia and India, using traditional techniques and thoughtful craftsmanship. Our designs are inspired by global cultures and made with care to ensure quality, longevity, and character.
How do I place an order?
Simply add your selected items to your cart and proceed to checkout. Once payment has been successfully processed, you’ll receive an order confirmation email.
What payment methods do you accept?
We accept secure payments via our checkout, including major credit cards and other payment options displayed at checkout (such as Apple Pay, Google Pay, PayPal, where available).
Do you ship internationally?
Yes, we ship both within Australia and internationally.
Shipping rates and delivery estimates are calculated at checkout based on your location.
How long will my order take to arrive?
Delivery timeframes vary depending on your location. Shipping estimates are provided at checkout, however delays may occasionally occur due to postal services or customs processing.
Can I return my order?
Yes. We accept returns within 14 days of delivery, provided items are unworn, unused, and returned in original condition with all tags attached.
Please refer to our returns page for full details.
Do you offer exchanges?
We do not offer direct exchanges. If you’d like a different item or size, please return your original item and place a new order once your return has been processed.
What if my item is faulty or incorrect?
If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible at hello@rommp.club, including your order number and clear images of the issue. We’ll work with you to resolve it promptly.
Are duties and taxes included for international orders?
International orders may be subject to import duties or taxes imposed by your local customs authority. These charges are the responsibility of the customer and are not included in the purchase price.
How do I care for my ROMMP pieces?
Care instructions vary by product and material. We recommend handling your items gently and storing them carefully when not in use. Specific care details may be provided with your purchase.
Do you offer gift wrapping?
If gift wrapping or special packaging is available, this will be noted on the product page or at checkout.
How can I contact you?
For all enquiries, please email us at hello@rommp.club
We aim to respond as quickly as possible during business hours.